User Agreement

1.1. Who May Use BiharYaatra

You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to create an account and make bookings on BiharYaatra. Minors may travel as part of a booking made by an eligible adult who accepts full responsibility for them.

1.2. Account Accuracy

You agree to provide truthful, current, and complete information during registration and in your profile. This includes your full legal name, valid email address, and active phone number.

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to notify BiharYaatra immediately if you suspect unauthorized access to your account.
• BiharYaatra reserves the right to suspend accounts that contain false or misleading information.

1.3. KYC (Know Your Customer) Requirements

For certain bookings (especially homestays), Indian regulations require guest identity verification. You may be asked to provide:

Your documents are encrypted and stored securely via Supabase. See our Privacy Policy for details.

2.1. Nature of Bookings

BiharYaatra acts as a technology intermediary connecting you with independent Service Providers (Homestay Hosts, Transport Operators, Tour Guides). When you complete a booking, you are entering into a direct service arrangement with the respective Provider.

2.2. Pricing & Transparency

All prices displayed on BiharYaatra are set by the Service Providers. The total amount shown at checkout includes:

• The base service fee as listed by the Provider.
• Any applicable taxes and government levies (GST where applicable).
• A transparent platform convenience fee, if any, clearly shown before payment.

There are no hidden charges. The price you see at checkout is the price you pay.

2.3. Secure Payment via Escrow

To protect your interests, all payments are processed through a Razorpay-managed escrow account. Your money is not released to the Provider until the service is confirmed or completed.

2.4. Booking Confirmation

A booking is confirmed only when you receive an official confirmation notification (via email, SMS, or in-app) from BiharYaatra. Simply initiating a payment does not guarantee availability — the Provider must accept the booking for it to be confirmed.

3.1. Respectful Behaviour at Provider Locations

When using services booked through BiharYaatra, you agree to:

• Treat Homestay Hosts, Tour Guides, and Transport Operators with courtesy and respect.
• Follow the house rules set by homestay hosts (e.g., quiet hours, no smoking zones, pet policies).
• Respect local customs, cultural sites, and religious sentiments — Bihar is home to sacred sites of Buddhism, Jainism, Hinduism, and Sikhism.
• Refrain from any form of harassment, discrimination, or abusive behaviour towards Providers or other travellers.

3.2. Property Damage & Liability

You are financially responsible for any damage caused to a Provider's property during your stay or service usage. This includes but is not limited to:

The Provider may raise a damage claim through the BiharYaatra Admin panel, and you may be required to compensate the Provider for verified damages.

3.3. Safety & Personal Responsibility

While BiharYaatra verifies all Providers through a KYC and onboarding process, you acknowledge that:

• You travel at your own risk and should exercise reasonable personal judgement and caution.
• You must follow all safety instructions provided by Tour Guides and Transport Operators.
• You are responsible for obtaining any personal travel insurance you deem necessary for your trip.
• If you feel unsafe at any point, contact BiharYaatra support immediately via the in-app help button or emergency contact line.

3.4. Anti-Circumvention (No Offline Deals)

3.5. Honest Reviews

You are encouraged to leave honest, constructive reviews after each experience. Your feedback helps improve the platform for all travellers.

• Honest feedback — both positive and negative — is welcome and protected.
• Fake, defamatory, or extortive reviews (e.g., threatening a bad review to obtain free services) are strictly prohibited and may lead to account termination.

4.1. User-Initiated Cancellations

You may cancel a confirmed booking at any time. The refund you receive depends on how far in advance you cancel relative to the service start date:

4.2. Provider-Initiated Cancellations (Your Protection)

If a Service Provider cancels your confirmed booking:

4.3. Refund Processing Timeline

All approved refunds are processed automatically and credited back to your original payment method via Razorpay within 5 – 7 business days. You will receive a confirmation notification once the refund is initiated.

4.4. Service Quality Mismatch

If you arrive at a homestay or experience a service that severely mismatches the listing description or photos on BiharYaatra:

5.1. Limitation of Liability

While BiharYaatra takes every reasonable step to verify Providers, you acknowledge that:

• BiharYaatra shall not be held liable for accidents, breakdowns, or delays involving transport providers.
• BiharYaatra does not guarantee the quality of food, amenities, or stay beyond what is verified during onboarding.
• BiharYaatra is not responsible for the actions, behaviour, or omissions of independent Service Providers.
• BiharYaatra's total liability for any claim shall not exceed the total amount you paid for the specific booking in question.

5.2. Dispute Resolution Process

If you encounter an issue with a Provider or service, you may raise a dispute through the following process:

5.3. Governing Law & Jurisdiction

This agreement is governed by the laws of India. Any disputes arising under this agreement shall be subject to the exclusive jurisdiction of the courts in Patna, Bihar.